Top Questions and Answers of Kigo M4V Converter for Win

Question: The software can't convert the files which are unauthorized on the computer, why?

A: Kigo M4V Converter works with the files which are playable on iTunes normally during conversion. As you know, the unauthorized files aren't playable on iTunes, so please make sure the files have been authorized before conversion.

Question: When I run the software, it also runs iTunes automatically, can i quit it by myself?

A: Kigo M4V Converter works with iTunes, which needs iTunes to play the files through the whole conversion. You can not quit iTunes, otherwise the conversion will be failed because of the playing interrupted.

Question: Can I use iTunes to do other things during conversion with the M4V Converter?

A: I'm afraid please don't do that. The software is using iTunes, if you operate iTunes during converting, the conversion may be failed.

Question: What to do if I can't find the file in the adding window?

A: You can look through iTunes media folder and drag the DRM protected M4V videos into Kigo M4V converter. By the way, please make sure the file has been authorized.

Question: Why some M4V files on iTunes couldn't be added, and they can be played on iTunes?

A: Kigo M4V Converter only supports converting DRM protected M4V videos, before adding file, please make sure the M4V file is DRM protected.

Question: Why the converted videos can't be played on XX(your player)?

A: There are a variety of players, we'll do our best to support various output preset so as to play on them successfully.

We suggest users use the common player, like iTunes, QuickTime, Mplayer, VLC temporarily. And if you find some one player which can not play the output videos,please email us (support@kigo-video-converter.com) and tell us the version of it.

Question: Which output format is the best and the most stable?

A: Same as source for mov or mp4.

Question: Why the conversion is time-consuming and slow?

A: There are many factors which may affect the conversion speed, such as system configuration, output configuration, high resolution, high bit rate and multi-audio track videos. Please keep patience, and we have been working hard to make it better.

Question: M4V isn't in the output profile, why?

A: M4V is Apple's encrypted format. We provide you MOV and MP4 which are more practical.

Question: An error occurs when converting, and what to do?

A: First, please check out the error code you meet.

Second, if the error occurs again, please email us(support@kigo-video-converter.com), and we hope that you can send us the detailed information:

  • Version of Windows OS.
  • Version of iTunes.
  • Version of Kigo M4V Converter.
  • The information of the iTunes Video as name, length, file size and so on.
  • The procedure you take and the log (Menu -> Locate log file)

More Error code and solutions....

Question: What to do when iTunes or Program crashes?

A: When you got iTunes or the converter crashes, please email our Technical Support, and we hope that you can send us the crash report and the detail information:

  • -Version of Windows OS
  • -Version of iTunes
  • -Version of Kigo M4V Converter
  • -The information of the iTunes Video as name, length, file size and so on
  • -The procedure you take and the log (Menu -> Locate log file)

Question: What to do when the conversion progress stuck?

A: Please restart the program and try another times, and if still the converting stuck every time, Please contact us,and send us the log (File->Show log in Finder).

Question: Why I can't choose to keep the 5.1 audio track(AC3)?

A: Sorry about that Kigo M4V Converter doesn't support saving 5.1 surrounding audio track now. We will try to add this feature in future.

If you have this need, we recommend you another program named as IntactHD M4V Converter.

Question: I can't keep the subtitles, why?

A: Kigo M4V Converter doesn't support keeping the subtitles. We will try to add this feature in future.

If you have this need, we recommend you another program named as IntactHD M4V Converter.

Question: why I couldn't keep the closed caption?

Kigo M4V Converter doesn't provide the function of keeping closed caption at this version.

If you have this need, we recommend you another program named as IntactHD M4V Converter.

FAQs of Purchase and Registration

What is the difference between trial version and full version?

A: The only difference is that the trial version of Kigo M4V Converter for Win can convert only 3 minutes each movie. The full version has no limitations any more and supports free upgrade all life.

What are the benefits after registration?

A: First, unlimited use without any time and function restrictions. Second, FREE upgrades to the updated versions of the same product released.

Why I didn't receive the license code for several hours after my purchase?

A: You will receive the confirmation email with license code upon the transaction of your order. Please check your inbox.

If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.

If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

If you are under one of the last two situations, please contact our Support Team at support@kigo-video-converter.com to get assistance.

For V4.2.0, why Kigo M4V Converter for Win on Win 8.1 is still in trial mode after restarting it with registered?

M4V Converter for Win on Win 8.1 requires to be registed when running with the administrator account. Then the registration will not be lost.

For V4.2.0, how to deal with the messages "Warning! The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes." when running iTunes with Kigo M4V Converter for Win?

You can reinstall iTunes firstly. If it doesn't work, you can find solutions according to the following URL. Solutions in English: http://support.apple.com/kb/TS3299

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