FAQs of Kigo Netflix Downloader

Q: With the trial verion, you can only download Netflix video with low video quality. After you purchase the full version, you can download up to 1080p video quality from Netflix.
Q: The trial version of Kigo Netflix Downloader only allows trial users to download vidoes in 480p with one default audio track and subtitle. You can purchase for the full version without the limitation.
Q: As you know, before you download videos, you can choose the video quality from the low quality 256p to the HD quality 720p.

Q: Any videos you watch on Netflix(Some Videos may Error for Netflix only supports watching), you can download them, like Movies & TV Shows & NetFlix Series & Documentaries.

When you download Error with code", our Support need more details about the Error and you may send us more information as following:

  • 1. What is your Mac OS?
  • 2. Are you downloading Netflix Movies or TV shows?
  • 3. Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
  • 4. Please send the log files to us, which you can find them by clicking Menu button > Open log file. You will see a logs folder called "Logs" and please send us all the log files..

Any other problems, please feel free to contact us (support@kigo-video-converter.com).

1. Kigo Netflix Video Downloader provides free trial version, with which you can download videos in lower quality (480p). To get videos in HD resolution, please purchase a license.

2. Netflix's Basic plan doesn't provide high definition viewing, so the program doesn't support to get HD video while working with Netflix Basic plan.

3. Please make sure Netflix plays video in HD quality. First, you need to adjust the Netflix playback setting to High: sign into Netflix.com, and select your profile. Under My Profile, select Playback Settings, then find Data Usage, and select High.

If you have done the above setting, but the downloaded video's quality is still poor (at around 480P), please follow these steps to check the original video's quality: Open Netflix web player on Chrome browser, and play the video. Click "Ctrl" + "Alt" + "Shift" + "D" on the keyboard at the same time, then some details of the video will pop up, where you can check the video's resolution.

4. Netflix provides merely 480P quality for videos from Disney and Marvel on Chrome Web player. So currently, it does not support downloading those videos at HD quality.

Please play the video on VLC Media Player, it enables you to choose subtitles to play.

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