KigoSoft Support Center

View the Online Tutorial of KigoSoft Product, Find the Soluion of the Problems You Meet With, Know the Privacy and Refund Policy.


Download & Upgrade.

Please make sure that you have installed the latest version of the program on your computer. All the products supports auto checking for updates to upgrade. Or else you can download the latest version from the official website.

Kigo DiscoveryPlus Video Downloader was newly released.


Sales & License

1. I haven't received any emails with registration information, how can I get it after purchasing?

Once your order has been validated, our system will automatically send the registration info to your e-mail within 2 hours. Then you can download the product you purchased and insert registration code to use full version. If you didn't receive it within 12 hours, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches, or you maybe input a wrong email address. You can contact our support team via [email protected] for help.

2. If I purchased a wrong product, how to do?

All the KigoSoft products offer trial versions for your free downloading and testing. The features are the same as the full version. However, you are only allowed to download the 5 minutes of each videos with the trial version.

If you accidentally bought the wrong product, within the initial product refund period, you should purchase the correct product, contact customer service to submit a refund application for the wrong order.

During the initial product refund period, contact customer service to replace the product. If the price is inconsistent, the price of the correct product is higher and the difference needs to be made up. If the price of the product to be replaced is lower, the difference will not be refunded.

3. Know more details about the sales and license releated of KigoSoft products, please go to KigoSoft License FAQs for more details.

4. Know more details about auto-renewing subscription about our subscription-based products, please go to KigoSoft Subscription FAQs for more details.

5. KigoSoft provides money back guarantee. Refunds will be only approved within this limited guarantee under the acknowledged situations. If you want to submit a refund request, plese read out Refund Policy first.


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