KigoSoft Support Center

Please make sure that you have installed the latest version of the program on your computer. All the products supports auto checking for updates to upgrade. Or else you can download the latest version from the official website.

Kigo DiscoveryPlus Video Downloader was newly released.

1. I haven't received any emails with registration information, how can I get it after purchasing?

Once your order has been validated, our system will automatically send the registration info to your e-mail within 2 hours. Then you can download the product you purchased and insert registration code to use full version. If you didn't receive it within 12 hours, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches, or you maybe input a wrong email address. You can contact our support team via [email protected] for help.

2. If I purchased a wrong product, how to do?

All the KigoSoft products offer trial versions for your free downloading and testing. The features are the same as the full version. However, you are only allowed to download the 5 minutes of each videos with the trial version.

If you accidentally bought the wrong product, within the initial product refund period, you should purchase the correct product, contact customer service to submit a refund application for the wrong order.

During the initial product refund period, contact customer service to replace the product. If the price is inconsistent, the price of the correct product is higher and the difference needs to be made up. If the price of the product to be replaced is lower, the difference will not be refunded.

3. Know more details about the sales and license releated of KigoSoft products, please go to KigoSoft License FAQs for more details.

4. Know more details about auto-renewing subscription about our subscription-based products, please go to KigoSoft Subscription FAQs for more details.

5. KigoSoft provides money back guarantee. Refunds will be only approved within this limited guarantee under the acknowledged situations. If you want to submit a refund request, plese read out Refund Policy first.

Know more Netflix Tips, including Netflix vs Disney+, Netflix Downloading tutorials, top Netflix originals and so on.

Pros and Cons of Netflix.    Save Netflix to PC.

Know more Amazon Prime Video Tips, Pros of Cons of Prime Video, Amazon Prime Video vs Netflix, Download Amazon Prime Video on Mac, Try to Sync Prime Video, Watch Prime Video on Home TV and so on.

Know more Disney Plus Video Tips, how to download Disney Plus videos offline, how to save Disney Plus videos in MP4 or MKV formatt, how to play Disney Plus videos on Samsung TV and so on.

Know more HBO Max Video Tips, how to offline play HBO Max videos on various device, how to save HBO Max videos in MP4 or MKV format, how to fix HBO Max not working, and so on.