FAQs of Kigo Netflix Downloader

Q: With the trial verion, you can only download the first 5 minutes each video. After you purchase the full version, you can remove the limitations.
Q: The trial version of Kigo Netflix Downloader only allows trial users to download vidoes in low qulity. You can purchase for the full version without the limitation.
Q: As you know, before you download videos, you can choose the video quality from the low quality 256p to the HD quality 720p.

Q: Any videos you watch on Netflix(Some Videos may Error for Netflix only supports watching), you can download them, like Movies & TV Shows & NetFlix Series & Documentaries.

When you download Error with code "-105", the reason is that the video is not available in this region. You can try to play the video with browser, it will pop up the next error image:

Download Error

You can try to download the other videos which is playable normally in your region.

When you download Error with code "-107", the reason is that playback device exceeds account settings. If you want to fix the Error, you need to quit the other playback.

Different subscription plans support different screen playbacks. From the next image know the details.

Download Error

When you download Error with code "-106", the reason may be that you don't input the pin code or the wrong password before your downloading.

To download Netflix videos successfully, you need to input your pin code and the right netflix account and password. From the Netflix Account Parental Control window, you can find the pin code.

pin code

When you download Error with code "-102" or "-200", our Support need more details about the Error and you may send us more information as following:

  • 1. What is your Windows OS? Is it Windows 7/ 8/ 10? 32 bit or 64 bit?
  • 2. Are you downloading Netflix Movies or TV shows?
  • 3. Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
  • 4. Please send the log files to us, which you can find them by clicking Menu button > Open log file. You will see a logs folder and there should be two log files named native.log and Kigo Netflix Video Downloader.log.

Any other problems, please feel free to contact us (support@kigo-video-converter.com).

When you download Error with code "-24", the reason may be that the video cannot be downloaded due to the selected audio tracks and subtitles are failed to download.

Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window.

In addition, please send us the log files for analysis. Click Menu > Open log file, you will see a "logs" folder. Please send us all the files in this folder.

Kigo Netflix Video Downloader supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. Don't worry, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

1. Kigo Netflix Video Downloader provides free trial version, with which you can download videos in lower quality (480p). To get videos in HD resolution, please purchase a license.

2. Netflix's Basic plan doesn't provide high definition viewing, so the program doesn't support to get HD video while working with Netflix Basic plan.

3. Please make sure Netflix plays video in HD quality. First, you need to adjust the Netflix playback setting to High: sign into Netflix.com, and select your profile. Under My Profile, select Playback Settings, then find Data Usage, and select High.

If you have done the above setting, but the downloaded video's quality is still poor (at around 480P), please follow these steps to check the original video's quality: Open Netflix web player on Chrome browser, and play the video. Click "Ctrl" + "Alt" + "Shift" + "D" on the keyboard at the same time, then some details of the video will pop up, where you can check the video's resolution.

4. Netflix provides merely 480P quality for videos from Disney and Marvel on Chrome Web player. So currently, it does not support downloading those videos at HD quality.

The first video of an episode always comes with a previous review, which is an independent video encoded with a different ID. So please try to play the first video in Netflix web player and skip the previous review, then copy the link to Kigo Netflix Video Downloader for downloading.

Please right click the program icon, and choose "Run as administrator" in the drop down list to launch the program. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Then the program will be launched. Please input your registration email and code to the registration box.

Please play the video on VLC Media Player, it enables you to choose subtitles to play.

The download is interrupted for some reason. Please remove the video from the queue and re-add it to download. You can click the video title and it will open on the web browser automatically to check whether you can play it or not. Please note that Kigo Netflix Video Downloader doesn't support downloading videos marked with "supplemental".

supplemental video

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable..

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