FAQs of Kigo Netflix Downloader

Q: With the trial verion, you can only download Netflix video with low video quality. After you purchase the full version, you can download up to 1080p video quality from Netflix.
Q: The trial version of Kigo Netflix Downloader only allows trial users to download vidoes in low qulity. You can purchase for the full version without the limitation.
Q: As you know, before you download videos, you can choose the video quality from the low quality 256p to the HD quality 720p.

Q: Any videos you watch on Netflix(Some Videos may Error for Netflix only supports watching), you can download them, like Movies & TV Shows & NetFlix Series & Documentaries.

When you download Error with code "-105", the reason is that the video is not available in this region. You can try to play the video with browser, it will pop up the next error image:

Download Error

You can try to download the other videos which is playable normally in your region.

When you download Error with code "-107", the reason is that playback device exceeds account settings. If you want to fix the Error, you need to quit the other playback.

Different subscription plans support different screen playbacks. From the next image know the details.

Download Error

When you download Error with code "-106", the reason may be that you don't input the pin code or the wrong password before your downloading.

To download Netflix videos successfully, you need to input your pin code and the right netflix account and password. From the Netflix Account Parental Control window, you can find the pin code.

pin code

When you download Error with code "-102", "-103" or "-200", our Support need more details about the Error and you may send us more information as following:

  • 1. What is your Windows OS? Is it Windows 7/ 8/ 10? 32 bit or 64 bit?
  • 2. Are you downloading Netflix Movies or TV shows?
  • 3. Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
  • 4. Please send the log files to us, which you can find them by clicking Menu button > Open log file. You will see a logs folder and there should be two log files named native.log and Kigo Netflix Video Downloader.log.

Any other problems, please feel free to contact us (support@kigo-video-converter.com).

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