FAQs of Kigo Amazon Prime Video Downloader

Q: With the trial verion, you can only download the first 5 minutes each video. After you purchase the full version, you can remove the limitations.
Q: The registration code is case sensitive. Please do not leave space at the beginning or end of the registration info. You can also copy and paste the Email and Code into the registration window.
If you still get the error message, please contact our support team via [email protected] for further help.
Q: Since macOS 10.15 catalina introduces new security mechanisms, a software from the internet or directly from an unidentified developer will be suspected as malware and failed to install it on Mac. To deal with it, please follow How to Open KigoSoft on macOS 10.15 and 11 Big Sur.

Q: In order to meet people's needs and provide a better service, KigoSoft offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and TV shows from Prime Video.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

If you have other questions about the subscription, please read KigoSoft Subscription FAQ.

Q:Since the program can only download videos from amazon.com from Amazon US, UK, DE, and JP, you can't use the program to download videos from primevideo.com.

Q: There are three options for video quality (High/Medium/Low) in the settings window, enabling you to download videos with different output quality according to your devices. To download HD videos, please make sure your computer supports playing HDCP-enabled content, otherwise, you can only download videos with low or medium quality.

Please click here and then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get "HDCP is available for ..", it means that your computer is able to get HD videos from Amazon Prime Video.

Please click on the video's title on Kigo Amazon Video Downloader, the video will be automatically opened in a pop-up browser, then please check if the video can be played normally in the web browser. If it is a paid video, please purchase the video firstly.

Check Play or not

If the video cannot be played, please try to switch to a different country/region in the Settings window.

Change Region

Sometimes if the login expires, it will also appear 8001. Please try to click "settings" > log out and search the videos again. It will notice you to login again when searching.

Another situation that can also cause 8001. When you frequent search or batch download, the Amazon website will block the connection. Here recommend you can try to use only the link search method, the search frequency will be reduced a bit.

If you have tried all the above but still get error 8001, please send all details of the problem and the latest log files to the support team via email [email protected]

Please check if your computer is HDCP supported. How to check? please refer to Q7 on this page. If HDCP is not available on your device, you can only download Prime Video titles in Low quality.

If it supports HDCP but still gets Failed - 25, please send all details of the problem and the latest log files to the support team via email [email protected]

It may be caused by the unstable internet or download time-out. Please try to download the videos again when the network is stable.

First of all, please make sure the video you want to download can be played normally on the web browser of Amazon Prime Video.

Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via [email protected] We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Mac OS X are you running?
  • 2. Do you want to download Movies or TV shows? And what is the output quality you choose? Please send us a screenshot of the settings window.
  • 3. Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing.
  • 4. Please send us the log files of Kigosoft. You can find them by going to the Amazon Video Downloader program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.
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