Purchase & License FAQs
If you have any doubts before your purchase or after your purchase, you may find the answers from the faqs.
If you don't know how to register the product with
license, or your license is lost, you can also find an answers.
If you can't find a solusion, you can also send to us via
[email protected]
Is there is a free trial version?
What are the differences between Trial Version and Full Version?
For Kigo Video Converter Ultimate / Pro version, free users can only convert and edit videos 3 minutes. Full version users don't have the limitation.
For Kigo Netflix Downloader, free users can only download Netflix videos with low quality, full version users can download videos with up to 1080p videos.
Is it safe to purchase your product from your website?
What are the differences between Trial Version and Full Version?
For Kigo Video Converter Ultimate / Pro version, free users can only convert and edit videos 3 minutes. Full version users don't have the limitation.
For Kigo Netflix Downloader, free users can only download Netflix videos with low quality, full version users can download videos with up to 1080p videos.
Why the price i payed for was more than that your website listed?
We only charge the price as listed on the website.
What are your license types?
For the newly released Kigo Netflix / Amazon / Disney+ / Hulu / HBO Max / Paramount+ / Discovery+ Video Downloader, we support 1 month subscription, 1 year subscription and the full life license.
For Kigo Video Converte series, we only support full life license.
I haven't received any emails with registration information, how can I get it after purchasing?
Once your order has been validated, our system will automatically send the registration info to your e-mail within 2 hours. Then you can download the product you purchased and insert registration code to use full version. If you didn't receive it within 12 hours, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches, or you maybe input a wrong email address. You can contact our support team via [email protected] for help.
If I purchased a wrong product, how to do?
All the KigoSoft products offer trial versions for your free downloading and testing. The features are the same as the full version. However, you are only allowed to download the 5 minutes of each videos with the trial version.
If you accidentally bought the wrong product, within the initial product refund period, you should purchase the correct product, contact customer service to submit a refund application for the wrong order.
During the initial product refund period, contact customer service to replace the product. If the price is inconsistent, the price of the correct product is higher and the difference needs to be made up. If the price of the product to be replaced is lower, the difference will not be refunded.
How can I know that I have purchased successfully?
Once an order has been validated, our system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc., please go ahead to contact us via Support, all queries will be responded to within 48hrs.
