FAQs of Kigo Hulu Video Downloader for Mac

Q: With the trial version, you can only download the first 5 minutes of each video. After you purchase the full version, you can remove the limitation.
Q: The registration code is case sensitive. Please do not leave space at the beginning or end of the registration info. You can also copy and paste the Email and Code into the registration window.
If you still get the error message, please contact our support team via support@kigo-video-converter.com for further help.
Q: Since macOS 10.15 catalina introduces new security mechanisms, a software from the internet or directly from an unidentified developer will be suspected as malware and failed to install it on Mac. To deal with it, please follow How to Open KigoSoft on macOS 10.15 and 11 Big Sur.

Q: In order to meet people's needs and provide a better service, KigoSoft offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and TV shows from Prime Video.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

If you have other questions about the subscription, please read KigoSoft Subscription FAQ.

Q:Since the program can only download videos from hulu.com from Hulu EN, you can use the program to download movies and TV Shows.

Q: There are three options for video quality (High/Medium/Low) in the settings window, which lets you download videos with different output quality according to the devices you have. To download HD videos, please make sure your computer supports playing HDCP-enabled content, otherwise, you can only download videos with low or medium quality.

Please click here and then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get "HDCP is available for ..", it means that your computer is able to get HD videos from Hulu.

Get HDCP Status

First of all, please make sure the video you want to download can be played normally on the Hulu web browser.

Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via support@kigo-video-converter.com. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Mac OS X are you running?
  • 2. Do you want to download Movies or TV shows? And what is the output quality you choose? Please send us a screenshot of the settings window.
  • 3. Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing.
  • 4. Please send us the log files of Kigosoft. You can find them by going to the Hulu Video Downloader, Menu - Open Log File. Then double-click the logs folder and send us all log files in this folder.
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